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At 9b55, this policy sets out exactly what account data we collect, how we use it, and what choices you have. Access to our platform depends on your local law and eligible regions, and we handle your information with that in mind.
When you create an account on 9b55, we collect the details you submit: your name, contact information, and wallet identifiers used for transactions — including bKash, Nagad, or Rocket where those payment routes are active on your account. We also collect session and device data automatically: your IP address, browser type, device model, and the pages you visit within the platform. This data helps us keep your account secure, resolve support queries, and understand how the lobby is being used so we can keep it working well. We do not sell your personal data to third parties. We may share limited information with payment processors — such as the mobile wallet services connected to your account — strictly to complete transactions you initiate. We also work with technical service providers who support platform operations; those providers are bound by data processing agreements. Retention periods depend on the nature of the data. Account records are kept for as long as your account is active and for a reasonable period after closure. Transaction references linked to bKash, Nagad, or Rocket are retained as required by applicable financial record-keeping obligations. Where our processing rests on your consent, you may withdraw that consent at any time through your account settings or by contacting support. Availability of all features depends on local law and eligible regions.
This policy covers data processed through the 9b55 platform itself. It does not extend to external services you link to or access from our pages. Understanding what falls inside and outside the scope helps you know exactly where our commitments apply.
Data you submit when registering, logging in, or updating your profile — including contact details and wallet identifiers — falls fully within this policy. We control how that information is stored and who can access it.
Payment references created when you use bKash, Nagad, or Rocket through your account wallet are covered here. The mobile wallet providers themselves operate under their own separate policies once a transaction leaves our platform.
Browsing data collected while you navigate the lobby — session cookies, page-load logs, game category interactions — is processed under this policy. You can adjust cookie preferences through the settings shown in your browser.
Links or embedded tools that take you away from 9b55 — including external sites or unaffiliated services — are not covered by this policy. Review the privacy notice of any third-party service directly before using it.
You have real, actionable choices about the data we hold on your account. Reviewing what we store, correcting errors, and asking questions about how your information is used are all things you can do without needing a legal background. Start with your account settings page — most profile details, including contact information and linked wallet identifiers like bKash or Nagad, can be reviewed and updated directly from there. For records that are not editable through the account panel — such as historical transaction references or session logs — contact our support team with your account details and a clear description of your request. We will respond through the same channel you used to reach us. Where our processing is based on your consent, you may withdraw it at any point; withdrawing consent does not affect data already processed before that point. If you believe information we hold is inaccurate or incomplete, raise a correction request via support and we will review it. Data subject to mandatory retention — such as transaction records tied to Rocket or Nagad payments — cannot be deleted before that retention period ends, but we will confirm the applicable period on request.
Open your account settings to see the profile and contact details currently stored. For session or transaction history not shown there, submit a request to support with your account reference.
Update your name, email, or linked wallet identifiers directly in the account panel. If a field is locked, contact support and we will walk through the correction steps with you.
Not sure what we hold or why? Send a clear question to support — include your account ID and describe what you want to know. We will respond through the channel you used.
To withdraw consent or ask about data deletion, contact us via the support routes below. We will confirm what can be actioned immediately and what is subject to retention requirements.
If you have a question about this privacy policy, your account data, or want to make a request, use one of the contact routes below. We respond through the same channel you wrote to us on. Do not share full payment credentials or passwords in any support message.
Open the chat widget from any page while signed in. Describe your privacy query and include your account reference so we can pull up your record without asking for sensitive details.
Send your request to the support address listed on the Contact page. Include your registered email, the nature of your data request, and any relevant transaction reference numbers for bKash, Nagad, or Rocket payments.
The Help Centre in your account area has written answers to common privacy questions. Check there first — if your question is not covered, use chat or email to follow up with a specific request.
Our approach to data handling is built around keeping your information accurate, accessible to you, and protected from unauthorised access. We apply access controls so that only the platform processes and authorised personnel who need your data to resolve a query or complete a transaction can reach it.
We use session cookies to keep you signed in and functional cookies to remember your lobby preferences. Analytics cookies help us understand navigation patterns. You can manage non-essential cookie categories through your browser settings at any time.
Account access is protected by your login credentials. If you believe your account has been accessed without your permission, change your password immediately through the account settings page and contact support using the live chat route.
Profile data is held while your account is active. Transaction records linked to mobile wallet payments — bKash, Nagad, Rocket — are retained as required by applicable financial obligations. After your account closes, residual data is removed on the schedule outlined in your account terms.
When this policy changes in a way that affects your rights, we will notify you through your registered contact detail before the change takes effect. Continued use of your account after that date means you have seen the updated terms.
Real questions about how 9b55 handles your account data, your rights, and how to make requests — answered clearly without legal jargon.
We collect what you submit at registration — name, contact information, and wallet identifiers such as bKash or Nagad — plus automatic session data like your IP address, device type and pages visited. We use this to maintain your account and keep the platform running correctly.
Wallet references are shared only with the payment processor needed to complete a transaction you start. They are not passed to advertisers or unrelated third parties. The mobile wallet provider processes your payment under its own separate policy once the transaction leaves our platform.
Open your account settings page — profile details, contact information and linked wallet identifiers are visible there. For transaction records or session history not shown in settings, send a request to support with your account reference and we will provide the relevant records.
Yes, you can request deletion through the support team. Transaction records tied to Rocket, Nagad or bKash payments may need to be kept for the period required by applicable financial rules. We will confirm exactly what can be removed immediately and what is subject to a mandatory retention period.
Yes. Access to 9b55 and the data rights described in this policy depend on your local law and eligible regions. We do not confirm availability in any specific jurisdiction. If you are unsure whether the platform is available to you, check the terms shown at account registration.
Use live chat from any signed-in page, or send your concern to the support email address on the Contact page. Include your account reference and a clear description of the issue. We respond through the same channel you contacted us on and will confirm next steps in writing.